Terms of purchase

About Rörö Silver
The company is based on Rörö in the northern archipelago of Gothenburg. If you wish to contact us, please send an email to [email protected] with your inquiry and contact details, and we will get back to you shortly.

Ordering
Once you have completed your order, an order confirmation will be sent to your email address. The confirmation includes all details about the products, price, billing, and delivery address. If there is any error in the order confirmation, please contact us immediately via email at [email protected].

Delivery
Our standard delivery time is 4-10 days. (Please note that PostNord's alternate-day delivery schedule is beyond our control.) Orders placed on weekends will be shipped no earlier than the following Monday. If you require express delivery, send us an email, and we will do our best to accommodate your request.
If there are any delays in delivery (without prior notice from us regarding an extended delivery time), please contact us at [email protected].

Shipping
The shipping cost will be displayed at checkout. Jewelry is delivered in padded envelopes or equivalent packaging. Any transport damages must be reported immediately to PostNord.

Note! Special regulations apply to Norway, which you can read more about here. In general, Norwegian Post adds an administrative fee, customs duties, and VAT to packages, which may result in an extra cost for you as the recipient.

Prices
All prices in the store are listed in SEK and include 25% VAT. We reserve the right to adjust prices due to supplier price changes, printing errors, or incorrect pricing based on incorrect information.

Payment and Invoice Inquiries
If you have any questions about payment or invoices, please contact Klarna's customer service.

Right of Withdrawal
When purchasing goods from the website, you as a customer have a 14-day statutory right of withdrawal, which applies from the day you receive the item.

How to use your right of withdrawal:

• You must notify us that you wish to cancel your purchase. This must be done by email to [email protected].

• Your email should include your name, address, email address, order number, and the items you wish to return.

• The items must be returned promptly and no later than 14 days after your withdrawal notice.

• You are responsible for return shipping, as well as the condition of the products during return. Items should be sent well-packaged and in their original packaging.

• Once we receive the returned item, we will refund your payment (excluding any shipping costs).

• If the product has been used or damaged, we reserve the right to deduct an amount corresponding to the reduction in value compared to the item's original condition.

The right of withdrawal does not apply to:

• Custom-made products that have been specifically tailored for you or have a clearly personalized design.

• Services that have been completed, where you explicitly agreed that the service would start without a right of withdrawal.

Complaints and Claims
We inspect all products before they are shipped. However, if the product is damaged or incorrect upon arrival, we will rectify the issue at no cost to you in accordance with consumer protection laws.

How to file a complaint:

• Contact us at [email protected] with your name, address, email address, order number, and a description of the issue.

• If we cannot resolve the issue or provide a replacement product, we will refund you in accordance with consumer protection laws.

• We cover return shipping for approved complaints.

• If the product is found not to be faulty, we reserve the right to reject the complaint.

• We follow the guidelines of the National Board for Consumer Disputes (ARN). More information is available at arn.se.

Limitation of Liability

• We are not responsible for indirect damages resulting from the use of our products.

• We accept no liability for delays or errors caused by circumstances beyond our control (Force Majeure), such as labor disputes, fires, wars, government decisions, or supplier disruptions.

• We are not responsible for changes in product characteristics made by suppliers or other external factors beyond our control.

Product Information

• We reserve the right for any printing errors and out-of-stock products.

• We do not guarantee that product images perfectly match the actual items due to potential color variations from screens, photography, and resolution.

• Natural materials like stones and wood may have slight color variations.

• We always strive to display products as accurately as possible.

Cookie Informatio
According to electronic communications law, website visitors must be informed about the use of cookies. Cookies store small text files on your device that enable certain functions on the website.
You can adjust your browser settings to automatically reject cookies. More information is available on the Swedish Post and Telecom Authority's website.

Personal Data
By shopping with Rörö Silver, you accept our privacy policy and our handling of your personal data. We respect your privacy and only collect the minimum data necessary to process your order. We never sell or share your information with third parties without a legal basis.

Rörö Silver is responsible for the personal data processing. Your information is used to manage your order and for any newsletters or marketing offers you have opted in for. Below is a summary of how we store and process your data according to GDPR.

What is personal data?
Any information that can directly or indirectly identify a physical person.

What data do we store?
To process your order and provide customer service, we store:

• First and last name

• Address

• Phone number

• Email address

• IP address

• Purchase history

Your data is stored only as long as necessary to fulfill legal and contractual obligations (e.g., tax laws).

Legal Basis
Your personal data is processed to fulfill our agreement with you (purchase) and, when applicable, for marketing purposes with your consent.

Payment Provider
When making a purchase, your information is shared with our payment provider Klarna, including name, address, email, and phone number. If you pay via invoice, Klarna also stores your personal identification number for security purposes.

Shipping Carrier
To deliver your order, we share your details with our shipping provider PostNord, including your name, address, and contact details for delivery notifications.

Your Rights

• Right to Access: You can request a copy of all data we have about you.

• Right to Rectification: You can ask us to update incorrect or incomplete data.

• Right to Erasure: You can request deletion of your data, except when required by law (e.g., tax regulations).

Data Protection Officer
Rörö Silver is responsible for storing and processing personal data in accordance with regulations.

Security Measures
We use SSL/TLS encryption and industry-standard security measures to protect sensitive data. Our platform is Quickbutik, operated by Quickbutik AB in Helsingborg, Sweden.

Changes to Terms & Conditions
We reserve the right to modify our terms at any time. Updates will be published on our website. By placing an order or visiting the website, you accept the latest terms.

Disputes and Legal Matters
If a dispute arises, we follow the National Board for Consumer Disputes (ARN) rulings. Customers in the EU can file complaints via the EU Commission's online dispute resolution platform: http://ec.europa.eu/consumers/odr.
Disputes regarding these terms shall be interpreted according to Swedish law.